Job Description

Customer Service Coordinator
A bit about the company…

Our client is a leading global shipping company renowned for their forward-thinking approach and commitment to providing flexible solutions that meet the ever-evolving needs of their customers. With a strong focus on innovation and a dedication to excellence, they create a supportive environment that values and looks after their staff.

At the heart of their operations lies the belief in the power of teamwork, agility, and a drive to challenge the status quo, ensuring they remain at the forefront of the shipping and logistics industry.

So what does the role look like?

Provide first-class customer service to clients, ensuring their shipping needs are met with efficiency and professionalism.

Act as the main point of contact for customer enquiries, offering solutions and advice on shipping options and processes.

Coordinate and manage bookings, documentation, and shipping schedules to guarantee timely deliveries.

Work closely with internal teams, such as operations and sales, to ensure a seamless service is delivered to every customer.

Monitor and manage the performance of third-party service providers to ensure compliance with company standards.

Handle complaints and resolve issues promptly, maintaining high levels of customer satisfaction.

Collaborate with global partners to ensure a cohesive service is delivered internationally.

So do you have what it takes?

Proven experience in a customer service role within the shipping or logistics industry.

A minimum of 2 years of experience in a similar position.

Strong knowledge of shipping processes and logistics.

Excellent IT skills, with proficiency in standard industry software.

Outstanding communication skills, both written and verbal, are essential.

Ability to work under pressure and to tight deadlines.

A problem-solver with a can-do attitude and excellent attention to detail.

Here’s the package breakdown for you…

A competitive salary of £28,000 – £32,000.
An attractive benefits package that reflects our commitment to our employees.

Please submit your CV and a covering letter to [email protected] Join a company that pushes the boundaries of shipping and logistics, champions innovation, and truly values its team.
If you’re passionate about customer service and ready to take your career to new heights, we want to hear from you.