Freight Forwarder (Customs Clearance)

Location: Felixstowe, Suffolk

Salary: Competitive (DOE)

Job Type: Full-Time Permanent

**Overview**

Join a well-established and highly regarded company within the shipping and logistics sector. Based in Felixstowe, this organisation is renowned for delivering exceptional service and running efficient operations. You’ll be part of a supportive, fast-paced environment with genuine opportunities to grow and develop your career.

Responsibilities

As a Freight Forwarder specialising in Customs Clearance, your key responsibilities will include:

• Managing end-to-end import/export freight forwarding across sea, air, and road transport.
• Handling customs declarations and ensuring compliance with tariff codes, valuation, and origin requirements.
• Coordinating EU movements, including FTL/LTL, groupage, and intermodal shipments, while liaising with lines, hauliers, agents, and suppliers.
• Preparing and processing all shipping documentation, such as Bills of Lading, customs entries, and related paperwork.
• Tracking shipments, resolving delays, and providing clear updates to customers as the main point of contact.
• Maintaining accurate, audit-ready job files and fostering strong relationships with customers and suppliers.
• Quoting and negotiating rates, supporting process improvements, and assisting the wider team as needed.

**Qualifications**

To excel in this role, you should have:

• Proven experience in freight forwarding (import/export; multimodal experience preferred).
• Strong knowledge of customs clearance processes and shipping documentation.
• Excellent communication and organisational skills.
• The ability to prioritise and manage multiple shipments in a fast-paced environment.
• A customer-focused, proactive, and solutions-driven mindset.
• Confidence in using IT systems (experience with forwarding/customs systems is an advantage).

**Day-to-Day**

Your typical day will involve:

• Coordinating shipments across various transport modes.
• Ensuring customs compliance and preparing accurate documentation.
• Communicating with customers, suppliers, and internal teams to ensure smooth operations.
• Monitoring shipment progress and resolving any issues that arise.
• Contributing to team success by sharing insights and supporting process improvements.

Benefits

• Be part of a stable and supportive team in a thriving industry.
• Opportunities for career progression and professional development.
• Competitive salary and benefits package.

How to Apply

If you’re ready to take the next step in your freight forwarding and customs clearance career, we’d love to hear from you!

Take the next step in your logistics career today! 🌟