🚢 Freight Forwarder – Felixstowe

📍 Location: Felixstowe, Suffolk
🕒 Job type: Permanent | Full-time
💷 Salary: Competitive (dependent on experience)

🎁 Benefits

✅ Company pension scheme
📚 Ongoing training and development
🏢 Modern office environment

🏢 About the company

⭐ Our client is a well-established and highly regarded business within the shipping and logistics sector.
📍 Based in Felixstowe, they’re known for delivering a high standard of service and running efficient operations.
🤝 You’ll be joining a supportive, fast-paced environment with genuine opportunities to develop your career.

🔎 The role

📦 We’re recruiting an experienced Freight Forwarder to join a busy and growing operations team.
🛠️ This is a hands-on role where you’ll manage shipments from start to finish, coordinating import and export movements across sea, air and road.
⏱️ You’ll ensure every consignment is handled efficiently, compliantly and on schedule, while providing a consistently strong service to customers.

✅ Key responsibilities

🚚 Manage end-to-end freight forwarding operations for import and export shipments (sea, air and road).
🌍 Coordinate FTL, LTL, groupage and intermodal movements to and from the EU.
📞 Liaise with shipping lines, hauliers, overseas agents and other suppliers.
📝 Prepare, check and process shipping documentation (e.g., bills of lading, customs entries and related paperwork).
📍 Track and monitor shipments, proactively resolving delays or issues as they arise.
💬 Provide regular, clear updates to customers and act as the main point of contact.
🤝 Build and maintain strong working relationships with customers and suppliers.
⚖️ Ensure compliance with relevant regulations and internal procedures at all times.
🗂️ Maintain accurate records and ensure job files are complete and audit-ready.
👥 Support the wider operations team when required.
💰 Quote and negotiate freight rates with suppliers and customers.
🔧 Identify opportunities to improve processes and support ongoing business growth.

👤 About you

✅ Proven experience in freight forwarding (import/export; multimodal experience preferred).
📦 Strong understanding of customs processes and shipping documentation.
🗣️ Excellent communication and organisational skills.
⚡ Able to prioritise and manage multiple shipments in a fast-paced environment.
🎯 Customer-focused, proactive and solutions-driven.
💻 Confident IT user (experience with forwarding/freight systems is an advantage).

🌟 Why apply?

🏆 Join a stable, supportive team in a thriving sector.
📈 Progression and development opportunities.
💷 Competitive salary and benefits package.

📩 How to apply

📨 If you’re ready for your next step in freight forwarding, we’d love to hear from you.
🌐 Apply via www.lmerecruitment.co.uk or call 01394 570 156.

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