Customer Relations

Ref: VAC-10368
Posted on: 30/04/2024
  • Salary: £25,000
  • Location: Ipswich
  • Industry: Driving
  • Discipline: Customer Service
  • Employment: Permanent
  • Duration: n/a


Job Description

A bit about the company…

Our client is a premier provider of truck and trailer rental services, boasting a vast network of branches across the East of England. Known for their exceptional service and commitment to excellence, they stand at the forefront of the industry, offering bespoke transportation solutions to meet a diverse range of needs. With a dynamic and forward-thinking approach, they continuously strive to exceed customer expectations, making them a trusted partner in logistics and transport.

So what does the role look like?

– Actively engaging with new and existing clients to understand their rental needs and offering tailored solutions.
– Proactively reaching out via telephone to set appointments for the sales team, driving business opportunities.
– Maintaining and updating customer records in the company’s CRM system to ensure accuracy and efficiency.
– Handling customer inquiries and concerns with a high level of professionalism and service excellence.
– Working closely with the sales team to identify new opportunities and strategies for client engagement.
– Contributing to team effort by achieving related results as needed.

So do you have what it takes?
– Proven experience in customer service or telesales, ideally within the logistics, truck and trailer rental, or a related industry.
– A minimum of 2 years’ experience in a role focused on customer relations or sales.
– Excellent understanding of the logistics and transportation industry.
– Proficient IT skills, with a strong grasp of CRM systems and Microsoft Office Suite.
– Outstanding communication skills, both verbal and written, with the ability to engage and persuade.
– Highly motivated, with a proactive approach to achieving sales and customer service objectives.

Here’s the package breakdown for you…

– Competitive salary of £25,000 per annum.
– Opportunity to join a leading company with a strong reputation in the truck and trailer rental industry.
– A dynamic and supportive team environment where your contribution is truly valued.

Please submit your CV and a covering letter to [email protected]

Our client is seeking a motivated and customer-focused professional to join their team. If you have a passion for excellence and a drive to succeed in the fast-paced world of logistics and transportation, we look forward to hearing from you.

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