Job description

🚢 Experienced Freight Forwarder – Felixstowe

📍 Location: Felixstowe, Suffolk
🕒 Job type: Permanent | Full-time
💷 Salary: Competitive (dependent on experience)

🎁 Benefits

✅ Company pension scheme
📚 Ongoing training and development
🏢 Modern office environment

🏢 About the company

⭐ Our client is a well-established and highly regarded business within the shipping and logistics sector.
📍 Based in Felixstowe, they’re known for delivering a high standard of service and running efficient operations.
🤝 You’ll be joining a supportive, fast-paced environment with genuine opportunities to develop your career.

🔎 The role

📦 We’re recruiting an experienced Freight Forwarder to join a busy and growing operations team.
🛠️ This is a hands-on role where you’ll manage shipments from start to finish, coordinating import and export movements across sea, air and road.
⏱️ You’ll ensure every consignment is handled efficiently, compliantly and on schedule, while providing a consistently strong service to customers.

✅ Key responsibilities

🚚 Manage end-to-end freight forwarding operations for import and export shipments (sea, air and road).
🌍 Coordinate FTL, LTL, groupage and intermodal movements to and from the EU.
📞 Liaise with shipping lines, hauliers, overseas agents and other suppliers.
📝 Prepare, check and process shipping documentation (e.g., bills of lading, customs entries and related paperwork).
📍 Track and monitor shipments, proactively resolving delays or issues as they arise.
💬 Provide regular, clear updates to customers and act as the main point of contact.
🤝 Build and maintain strong working relationships with customers and suppliers.
⚖️ Ensure compliance with relevant regulations and internal procedures at all times.
🗂️ Maintain accurate records and ensure job files are complete and audit-ready.
👥 Support the wider operations team when required.
💰 Quote and negotiate freight rates with suppliers and customers.
🔧 Identify opportunities to improve processes and support ongoing business growth.

INDHP