📣Customer Success — Key Account Manager        (Customs Clearance)📈

🚀 Are you ready to own key client relationships and keep shipments moving in the fast-paced world of freight forwarding and logistics?

🎯 We’re looking for a proactive, customer-first Customer Success / Key Account Manager with strong customs clearance knowledge. If you thrive on solving problems fast, protecting service levels, and being the trusted point of contact for high-value customers — this could be your next move.

 About the Role:

📣  Manage and grow a portfolio of key accounts, building

strong long-term relationship

📞 Act as the main customer contact, providing proactive updates and clear communication

🧾 Support customs clearance (import/export docs, compliance, readiness) to prevent delays

🚚 Coordinate end-to-end shipments with ops, carriers, warehouses, and partners

🔍 Identify and resolve risks early (holds, missing paperwork, delays) to protect service levels

📊 Track KPIs/SLAs and provide performance updates, driving continuous improvement and retention

Key Responsibilities:

🏆 Customer success/key account experience in freight forwarding/logistics/shipping

🧾 Strong customs clearance knowledge (import/export docs + compliance)

🗣️ Confident communicator with customers, carriers, and internal teams

🧠 Calm under pressure; solutions-first in time-critical environments

📊 KPI/service performance reporting with a continuous improvement mindset

🧰 CRM + forwarding/logistics systems confident (UK licence preferred)

What’s in it for you?

💰 Salary: Competitive package, depending on experience

🎁 Bonus: Performance-related bonus available (role dependent)

🌴 Holiday: 25 days annual leave + bank holidays

📍 Progression: Clear opportunities to grow and develop your career

🙌 Culture: Supportive, forward-thinking team environment

📚 Development: Ongoing training and professional development support

How to apply:

✅If you’re ready to take the next step in your customer success career, we want to hear from you.

🌐Apply today at www.lmerecruitment.co.uk or call

01394 570156 / 01473 375158

INDHP